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Mobile Field Service
@hand mobile field service software is designed to provide comprehensive
mobile software support for the modern field service operation. With
features ranging from service execution, field ticketing, and job
management, @hand can handle simple service tickets as well as complex
project-based work. @hand offers full-featured field service applications
for Windows platforms, as well as field service smartphone solutions that
deliver service ticket applications to BlackBerry® or Windows Mobile®
devices.
@hand specializes in intuitive, high-performance mobile solutions that
automate and optimize field service processes while integrating with
customers' central business systems.
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@hand mobile field service applications handle complex
workflows and transactions with intuitive interfaces that align
with mobile business processes. Solutions can be deployed as
departmental solutions, or as an enterprise-wide field service
strategy
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Mobile Field Service Solution Capabilities
@hand mobile field service solutions are designed to manage complex
service environments, with the ability to deliver features in
Service Execution,
Field Ticketing,
and Job Management
as independent components or as part of an integrated application.
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- Sales & Service Order Updates
- Customer Data Management
- Materials Usage
- Time & Expenses
- Job Logs
- Resource Utilization
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- Field Ticketing
- Job Safety Forms
- Customers and Contacts
- Electronic Signature
- GPS Integration
- Notifications
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Mobile Field Service Benefits
The benefits of properly-implemented field service mobility solutions
include faster billing cycles, enhanced customer satisfaction, and
improvements in workforce efficiency. Field service personnel benefit
from more information and better decision tools at the point of service
with customers and field assets. Customers benefit from higher quality
service, fewer follow-up service calls, and improved response times.
- Reduce DSO cycles - faster time-to-cash.
- Improve service productivity.
- Reduce duplication of data entry.
- Improve field service data integrity.
- Differentiate service offering relative to competitors.
To learn more about mobile field service, request information or contact @hand.
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